Medison America, Inc. has developed a Customer Care team to tend to our customers' needs quickly and professionally. The CustomerCare team is a dedicated group of employees that works diligently with our sales force. The pairing of Sales and CustomerCare is an unbeatable duo; always anticipating your needs. From our "state of the art" facility, we can receive, return, and dispatch your calls 24/7 and resolve concerns in a timely and efficient manner.
CustomerCare Plans
All Medison customers have a choice between our ComprehensiveCare Plan or Certification Plan. Each plan provides access to our 24/7 CustomerCare Center, the freedom to choose the coverage that best fits your budget, and the unparalleled expertise of our CustomerCare team.
Comprehensive Care Plan
ComprehensiveCare provides all the security and benefits that CustomerCare has to offer. ComprehensiveCare is an exceptional value for the price.
Benefits:
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Quick response and repair time
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Greater reliability and uptime
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Free software upgrades
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Preventive Maintenance Certifications (JCAHO/FDA)
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Protection of patient throughput
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Protection from obsolescence
Certification Plan
The Certification Plan is for those who want to ensure that their system is always running properly. The Certification Plan ensures that customers pass regulatory inspections.
Benefits:
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Budget specific pricing
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Fast phone response
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Free software upgrades
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Preventive Maintenance Certifications
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System maintained to meet or exceed all regulatory inspections guaranteed (JCAHO/FDA)
CustomerCare
